TERMS AND CONDITIONS
Cancellation period is minimum 2 hours before any online or in person class starts, however even earlier cancellation is much appreciated to enable to maximise the capacity of the classes and offer spaces to others. Clients who cancel minimum 2 hours before will receive their ticket back to their account which the can use at later date within their billing period*. Clients will lose their ticket for any in person or online session where cancellation or the rescheduling of a session is not made at least 2 hours before the start of the class.
Monthly memberships: up to 2 tickets can be carried over to the next billing period and can only be forward booked in the first 2 weeks of the new billing period. In case the membership is cancelled in the meantime, the forward booked tickets will be lost as they will fall outside the expiry date.
There is no minimum time before the class that bookings have to be made - clients can book right up until the session is about to start. Sessions are booked on a first-come-first-served basis. Clients can join a waiting list if the class is full and will be notified when a free space is available. First-come-first-serve basis applies to the waiting list as well - the first client to book will get the spot.
Teachers occasionally change at short notice. No refunds or exchanges will be given if there is a cover teacher and the 2-hour cancellation rule still applies.
Any in person or online classes occasionally may be cancelled due to unforeseen circumstances such as sudden illness and lack of cover. Clients will receive their ticket back to their account which the can use at later date within their billing period*.
Depending on the governmental guidelines and rules that are in force at the time to do with COVID or any other pandemic, all in person classes may be moved online. Prices of tickets / passes and memberships will be adjusted accordingly.
Malgosia Underwood Pilates reserves 6 weeks per calendar year to account for illnesses, emergencies and holidays where classes may not go ahead. This is already calculated and accounted for within all the membership packages and prices. Pre planned time for closure is 2 weeks over Christmas and the rest may be distributed across the rest of the year as needed.
Any lunchtime or daytime classes do not go ahead during school half terms with some exceptions. Clients must check the timetable for details and any changes. This is already calculated and accounted for within all the membership packages and prices.
All tickets, passes, and memberships are non refundable or transferable to another client.
All prices are per person.
Any client participating in classes are confirming that they are fit and well and have no medical conditions that could impact their practice in any way. By participating you agree that you are voluntarily engaging in a suitable level of exercise given your knowledge of your health and taking into account any medical advice you have received.
Any client participating in classes should make the teacher aware of any injuries or conditions that require adaptations to exercises and/or individual approach before the start of any in person or online class.
All classes are currently hybrid, meaning they are taught both online and in-person at the same time.
Malgosia Underwood Pilates collects personal information that is necessary, relevant and adequate for the purpose clients provide it for. This personal information is processed and used in line with the latest GDPR rules and regulations. Malgosia Underwood Pilates does not sell clients’ information to third parties. For more information please see the privacy statement here.
COVID (all in person classes)
Clients must book all the sessions in advance.
Clients are asked to arrive in good time before the class starts to ensure safety and social distancing is adhered to.
Clients must bring their own exercise mat.
There will be a no-contact policy in place. Your teacher will stay in one place and will not be able to offer hands-on assistance.
Pilates and Yoga props will be available and cleaned in advance, but clients are more than welcome to bring their own.
Clients are asked to wipe down the used props after the class and will be provided with suitable cleaner and a cloth to do so.
Clients must keep safe distance from each other before, during and after class, unless they came together.
Clients must not come to in person class if they’re:
Malgosia Underwood Pilates reserves the right to change or amend our terms and conditions without prior notice. It is the responsibility of the client to check the terms and conditions on a regular basis.
*Exceptions, extensions, temporary freezing of tickets / passes / memberships may be possible depending on individual circumstances and will be reviewed on a case by case basis. The exceptional circumstances include but are not limited to serious injury, serious illness, pregnancy.
Monthly memberships: up to 2 tickets can be carried over to the next billing period and can only be forward booked in the first 2 weeks of the new billing period. In case the membership is cancelled in the meantime, the forward booked tickets will be lost as they will fall outside the expiry date.
There is no minimum time before the class that bookings have to be made - clients can book right up until the session is about to start. Sessions are booked on a first-come-first-served basis. Clients can join a waiting list if the class is full and will be notified when a free space is available. First-come-first-serve basis applies to the waiting list as well - the first client to book will get the spot.
Teachers occasionally change at short notice. No refunds or exchanges will be given if there is a cover teacher and the 2-hour cancellation rule still applies.
Any in person or online classes occasionally may be cancelled due to unforeseen circumstances such as sudden illness and lack of cover. Clients will receive their ticket back to their account which the can use at later date within their billing period*.
Depending on the governmental guidelines and rules that are in force at the time to do with COVID or any other pandemic, all in person classes may be moved online. Prices of tickets / passes and memberships will be adjusted accordingly.
Malgosia Underwood Pilates reserves 6 weeks per calendar year to account for illnesses, emergencies and holidays where classes may not go ahead. This is already calculated and accounted for within all the membership packages and prices. Pre planned time for closure is 2 weeks over Christmas and the rest may be distributed across the rest of the year as needed.
Any lunchtime or daytime classes do not go ahead during school half terms with some exceptions. Clients must check the timetable for details and any changes. This is already calculated and accounted for within all the membership packages and prices.
All tickets, passes, and memberships are non refundable or transferable to another client.
All prices are per person.
Any client participating in classes are confirming that they are fit and well and have no medical conditions that could impact their practice in any way. By participating you agree that you are voluntarily engaging in a suitable level of exercise given your knowledge of your health and taking into account any medical advice you have received.
Any client participating in classes should make the teacher aware of any injuries or conditions that require adaptations to exercises and/or individual approach before the start of any in person or online class.
All classes are currently hybrid, meaning they are taught both online and in-person at the same time.
Malgosia Underwood Pilates collects personal information that is necessary, relevant and adequate for the purpose clients provide it for. This personal information is processed and used in line with the latest GDPR rules and regulations. Malgosia Underwood Pilates does not sell clients’ information to third parties. For more information please see the privacy statement here.
COVID (all in person classes)
Clients must book all the sessions in advance.
Clients are asked to arrive in good time before the class starts to ensure safety and social distancing is adhered to.
Clients must bring their own exercise mat.
There will be a no-contact policy in place. Your teacher will stay in one place and will not be able to offer hands-on assistance.
Pilates and Yoga props will be available and cleaned in advance, but clients are more than welcome to bring their own.
Clients are asked to wipe down the used props after the class and will be provided with suitable cleaner and a cloth to do so.
Clients must keep safe distance from each other before, during and after class, unless they came together.
Clients must not come to in person class if they’re:
- feeling unwell
- have a continuous cough
- run a temperature
- had a recent positive COVID test
- think they may have COVID or believe they were recently in contact with someone who has COVID.
Malgosia Underwood Pilates reserves the right to change or amend our terms and conditions without prior notice. It is the responsibility of the client to check the terms and conditions on a regular basis.
*Exceptions, extensions, temporary freezing of tickets / passes / memberships may be possible depending on individual circumstances and will be reviewed on a case by case basis. The exceptional circumstances include but are not limited to serious injury, serious illness, pregnancy.
